QUESTION:

What is a Network Fee?

ANSWER:

A network fee is a small fee charged to your monthly invoice by most phone companies to upgrade and maintain high quality service. Our current network fee is $4.95 per month.

QUESTION:

Do I have to dial a pin number or access number like 1010, or additional 1-800 number before making a call?

ANSWER:

NO. With Simple Long Distance you simply pick up your phone and dial the 1 + area code and number you are calling. (For overseas calls the traditional country code applies)

QUESTION:

What kind of service does Simple Long Distance Offer?

ANSWER:

Residential: Simple Long Distance offers Unlimited Long Distance from Canada to all of Canada and the Continental U.S.
Business: Simple Solutions "Guaranteed Savings" for business users.
International: Simple Long Distance also provides great international rates.

QUESTION:

How do I sign up?

ANSWER:

Signing up is Simple! All you need to do is give us some basic information. With your approval, we will begin the connection process, and you will be ready to call within 8 business days. Click Here to sign up online, or call our office 1-888-97-SIMPLE
Monday to Friday 9am to 5pm EST.

QUESTION:

Are there contracts? How long do I have to stay with Simple Long Distance as a customer?

ANSWER:

With Simple Long Distance you are free to transfer at anytime, there are no contracts, no termination fees.

QUESTION:

Do I have to make arrangements with my current long distance provider before I switch?

ANSWER:

NO. Simple Long Distance will take control of the long distance charges made from your number. Other long distance providers charge monthly minimums and network fees; you may wish to review your bill to ensure you are not paying for services you no longer need.

QUESTION:

How soon will I be connected?

ANSWER:

With your approval, Simple Long Distance will process your application immediately. It may take up to 8 business days to transfer the long distance service.

QUESTION:

Will my service be interrupted?

ANSWER:

There will be NO disruption in current service during the change over.

QUESTION:

What are my payment options?

ANSWER:

Simple Connection only accepts VISA/MC or pre-authorized bank payments.

QUESTION:

How do I contact Simple Long Distance?

ANSWER:

Phone:
1-888-97-SIMPLE or 1-888-977-4675

Fax:
1-866-608-7856

Email:
info@simpleconnection.ca

Mail:
Simple Long Distance
655 Second Line W
Sault Ste. Marie, ON
P6C 2K8

Walk-In:
In the Bath Solutions Building
Located at 655 Second Line W
Sault Ste. Marie, On

QUESTION:

What is the Refer A Friend Promotion?

ANSWER:

QUESTION:

I get busy signals with my current provider and their system goes down a lot. Does this happen with Simple Long Distance?

ANSWER:

No. Our system uses proven technology that is well maintained and upgraded. It is the same grade of service as the top phone companies across the country. It is very unlikely that you will encounter a busy signal when using our service.

QUESTION:

Can I use this service on my cell phone?

ANSWER:

At this time our service is intended for home lines only. Click Here to see other options.

QUESTION:

Can Simple Long Distance service my business?

ANSWER:

YES! We now offer Simple Solutions for business. A 10 minute review will save you 20%  or more!! Call for details.

QUESTION:

Other companies want to perform lengthily credit checks. Are there credit checks with Simple Long Distance?

ANSWER:

NO. Simple Long Distance does not perform credit checks for residential users.

QUESTION:

What is E-billing?

ANSWER:

E-billing is an option we offer our clients to receive their bill via email. To learn more or to sign up for e-billing call us,1-888-97-SIMPLE.

QUESTION:

What can I expect on my residential bill?

ANSWER:

Your bill will consist of the flat rate $14.95 and the network fee $4.95. Any calls made to international areas are not covered by the plan and will be subject to industry charges (see Rates Page for more). Those areas also include Alaska, Mexico and Hawaii.